Fans and employees of the popular Southern dining establishment, Cracker Barrel, have found themselves embroiled in a spirited debate this week, sparked by a viral TikTok video. In the clip, TikTok user Grisel (@xogrizzy), who shared her mouthwatering buttermilk biscuits drizzled with jelly, expressed shock and disappointment upon discovering that Cracker Barrel's biscuits are no longer complimentary. The video has garnered an impressive 151,000 views, igniting a wave of comments from both fans and former workers.

The TikTok features a catchy audio clip from ROB49s trending song WTHelly, where the phrase what the hell is humorously repeated, mirroring the incredulity many felt after watching Grisels revelation. Following the video, The Daily Dot attempted to reach out to Grisel for further insight via Instagram direct message.

Beloved Biscuits Under Scrutiny

Cracker Barrel is renowned not just for its Southern charm but also for its mouthwatering biscuits, producing a staggering 250 million biscuits annually, according to the restaurant's official website. Each day, approximately 825,000 biscuits are made fresh to serve patrons. This beloved baked good has inspired countless fans to share their own attempts at replicating the recipe online, showcasing the biscuits' cult status.

The fervor in Grisels comments section reflects just how much these biscuits mean to loyal customers. One user remarked, They were definitely free; I used to work at Cracker Barrel. Thats crazy they charge now, OMG! Another chimed in with a sense of nostalgia, saying, Since when are they not complimentary? I remember being able to ask for a second basket with no questions, too. Dont play with my biscuits!

However, some users suggested that the complimentary biscuit policy may depend on the specific meal ordered. They only come with certain meals, one commenter noted. You dont get them with burgers and salads. This notion was countered by another user claiming to work at Cracker Barrel, who accused Grisel of spreading misinformation, stating, Youre lying. I work at a CB unless it doesnt come with your meal.

In response, Grisel contended, Definitely not a liar lol. Our waitress literally said, just so yall know they are no longer free. This back-and-forth indicates a growing uncertainty about the restaurants policies, particularly under the leadership of their new CEO, Julie Felss Masino, who took the helm in 2023. One commenter attributed the changes to Masinos management, claiming, New CEO!! You have to ask for bread before the meal ahead of time; its not automatic anymore.

Are Cracker Barrel Biscuits Still Complimentary?

To get to the bottom of the controversy, a reporter reached out to Cracker Barrels support chatbot through their website. The chatbot provided reassuring news, stating, Yes, biscuits are served with meals at Cracker Barrel. Guests can choose between biscuits or corn muffins, which are provided with their meals. This information is also confirmed on Cracker Barrels General Inquiries web page, which explains, We ask our guests what type of bread they prefer biscuits or corn muffins, and we serve the bread with our guests meals.

Moreover, patrons who prefer their biscuits served before the meal can simply inform their server to have hot biscuits and corn muffins delivered promptly. However, anecdotal evidence exists on social media regarding instances where customers reported being charged for biscuits. A 2022 discussion on the Pearland.com forum revealed that one customer claimed they were charged for both biscuits and cornbread.

In addition to the biscuit confusion, some TikTok commenters voiced concerns that Cracker Barrel charges for apple butter, a popular accompaniment to their biscuits. According to Cracker Barrels support chat, pricing may vary by location, adding another layer of complexity for fans.

Menu items and pricing may vary by location, so its uncertain if there is a charge for apple butter, the chatbot responded. For specific pricing, you can view the online menu or visit a Cracker Barrel location. For those worried about losing access to their cherished biscuits, it might be wise to check in with a local Cracker Barrel to clarify their policies on complimentary items.

As the discourse surrounding Cracker Barrel's biscuit policies continues to unfold, The Daily Dot has reached out to Cracker Barrel for further clarification. Given the brand's strong online presence and the affection many hold for their biscuits, any changes to their menu offerings are sure to capture attention and stir conversation among devoted fans.

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