Fans and employees of Cracker Barrel are embroiled in a lively debate following a viral TikTok video that claims the restaurant chain no longer offers complimentary biscuits. The video, posted by TikTok user Grisel, known as @xogrizzy, has garnered over 151,000 views, setting off a flurry of reactions among viewers. In her clip, Grisel showcases her buttermilk biscuits, artfully topped with jelly, and questions the status of the beloved side dish with the text overlay, Since when are the biscuits not complimentary????

Accompanying the TikTok clip is a catchy audio track by artist ROB49, titled WTHelly, featuring repetitive phrases that echo the sentiment of disbelief and frustration. In light of the growing curiosity surrounding the issue, The Daily Dot reached out to Grisel through Instagram direct messaging to glean more insights into the matter.

For those unfamiliar, Cracker Barrel is a popular Southern-country restaurant chain renowned for its comforting meal offerings, especially its signature buttermilk biscuits. According to the companys website, the chain serves a staggering 250 million biscuits each year, with around 825,000 biscuits baked daily. This remarkable figure highlights the immense popularity of these buttery delights, which have prompted many fans to share attempts at recreating the recipe within their own kitchens.

Given the biscuits' cult following, it comes as no surprise that many users in Grisels comments section expressed shock and dismay at the notion of the biscuits no longer being complimentary. One user lamented, They were definitely free; I used to work at Cracker Barrel. Thats crazy they charge now, omg. Another comment echoed this sentiment: Since when are they not complimentary? I remember being able to ask for a second basket with no questions, too. Dont play with my biscuits!

However, some commenters suggested that the availability of complimentary biscuits may depend on the type of meal ordered. One user pointed out, They only come with certain meals. You dont get them with burgers and salads. This prompted some debate, with another individual claiming to be a Cracker Barrel employee countering Grisels assertions, stating, Ur lying. I work at a CB unless it doesnt come with your meal. In response, Grisel defended her claim, affirming, Definitely not a liar lol our waitress literally said, just so yall know they are no longer free.

Adding to the discussion, some attributed the alleged changes to the leadership of Cracker Barrels new CEO, Julie Felss Masino, who assumed her role in 2023. One commenter noted, New CEO!! You have to ask for bread before the meal ahead of time; its not automatic anymore. This comment sparked further speculation regarding the management decisions affecting customer experience.

To clarify the situation, a reporter reached out to Cracker Barrels customer support chatbot on their official website. The chatbot confirmed that biscuits are generally served with meals, stating, Yes, biscuits are served with meals at Cracker Barrel. Guests can choose between biscuits or corn muffins, which are provided with their meals. This information aligns with the details provided on Cracker Barrels General Inquiries web page, which explains that guests are asked about their preference for either biscuits or corn muffins, with the options served alongside their meals.

Interestingly, there was a past incident that suggested otherwise; in a 2022 discussion on the Pearland.com forum, a customer reported being charged for biscuits and cornbread. While the current consensus seems to lean toward biscuits still being complimentary with meals, some TikTok commenters raised concerns about charges for additional items like apple butter. Cracker Barrels Support Chat indicated that menu items and pricing can fluctuate by location, leaving the question of pricing somewhat ambiguous.

For those who cherish their beloved biscuits and fear they may no longer be complimentary, a visit to your local Cracker Barrel could provide clarity. The Daily Dot has also reached out to Cracker Barrel via email for further clarification on the current biscuit policy, eager to shed light on any evolving changes.

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