It turns out renters and landlords get along Just one in seven private tenants (13%) have a negative relationship with their landlord, according to a survey. Some 66% said they had a positive relationship, while 21% said it was neutral, Aldermore Bank found. Under two-thirds (63%) said their landlord was easy to get hold of if there was an issue. "Being a good landlord isn't just about collecting rent. It's about creating a safe and well-maintained property, coupled with open communication that creates a professional and respectful relationship with a tenant," Jon Cooper, director of mortgages at Aldermore, told Your Money. "Despite some negative reports of the tenant-landlord relationship, our data shows that the majority have positive experiences." Approximately a third of tenants said they were allowed to make cosmetic changes to their home or to keep pets.