M&S warn customers must complete action within 35 days for money back M&S has responded to an FAQ about its returns policy amidst ongoing issues caused by a "cyber incident" M&S has responded to an FAQ about its returns policy amidst ongoing issues caused by a "cyber incident" (Image: PA Wire/PA Images ) M&S has responded to an FAQ about its returns policy ongoing issues caused by a "cyber incident." On its 'Returns and Refunds' page the supermarket has guidance over what to do when returning an item, with customers warned about its 35 day cut-off period. ‌ The firm has recently experienced a bout of issues after a suspected "cyber incident" caused the shop's online operation and in-store contactless payment systems to come to a halt. ‌ M&S' returns and refunds advice includes a set of regulations regarding getting your money back. READ MORE: M&S issues NEW update over visiting stores this weekend after cyber attack Shoppers have 35 days to return goods bought, but if you go over this time limit there are some negative consequences. Article continues below The retailer's website states: "Our standard return policy for anything you buy from us is 35 days. This applies to both online and in-store purchases, except in case of sale items. "You have 14 days for sale items bought online, unless otherwise stated; exclusions apply." It added online orders have slightly more leeway for returns. ‌ M&S said: "For online orders, the last return date is 35 days from the dispatch date (we appreciate that online orders may arrive a few days after dispatch date, so we allow a few extra days for returns for online orders.) "If you return an item with an expired order summary via post, it will be returned to you." The issue M&S are facing in-stores and online continues, with its chief executive, Stuart Machin, speaking out in a post on social media earlier today (May 2). ‌ READ MORE: Millions of people who work from home warned over M&S cyber attack It read: "We are really sorry that we've not been able to offer you the service that you expect from M&S over the last week. "We are working day and night to manage the current cyber incident and get things back to normal for you as quickly as possible. Article continues below "Thank you from me and everyone at M&S for all the support you have shown us. We do not take it for granted and we are incredibly grateful. "Our teams are doing the very best they can, and are ready to welcome you into our stores - whether you are shopping for food or for fashion, home and beauty this bank holiday weekend. "Thank you for your support and thank you for shopping with us. We will continue to keep you updated."