'An out of the blue phone call from the DWP has really put me in a spin' They were waiting for the Department of Work and Pensions to respond to their appeal to tribunal when they received the call, which left them "overwhelmed" The potential PIP claimant said they were 'overwhelmed' by the phone call A potential Personal Independence Payment (PIP) claimant said an 'out of the blue' phone call 'really put them in a spin'. They said they were waiting for the Department of Work and Pensions (DWP) to respond to their appeal to tribunal when they received the call, which left them "overwhelmed". ‌ Taking to Reddit, they said: "I received a phone call today from DWP offering me standard daily and standard mobility. ‌ "I was too overwhelmed to make a decision and asked for a phone call back tomorrow." READ MORE: Disgraced teacher had 'secret meetings' with student he called 'babe' and 'discussed sex with' They continued: "He said that if I accept it will stop the appeal process and payments will be backdated. Article continues below "My question is, do I accept? I feel that I meet the conditions to have enhanced daily but have been offered standard. "If I accept can I appeal the decision and if successful at tribunal would the payments be backdated accordingly to the original claim date? "Thank you in advance for any thoughts. The out of the blue phone call really put me in a spin." ‌ One response read: "If you accept the offer, you can immediately submit a new appeal against the revised decision and continue to fight for enhanced. "That way you can still go for the higher rate, but you'll be getting payments in the meantime. "The payments you receive will be backdated regardless of whether you accept an offer now or continue to a hearing. ‌ "So if you accepted now, submitted a new appeal, then won enhanced rate at tribunal, you'd receive everything you should have received up until now, and after the tribunal the enhanced rate would be backdated." According to the gov.uk website, the process of appealing a decision about entitlement to benefits is a free process. Appeals were decided by the Social Security and Child Support Tribunal and supported by HM Courts and Tribunals Service, with both sides listened to before a decision is made. Article continues below However before people go to appeal, they usually need to go through mandatory reconsideration, which is when they ask the DWP to take another look and submit new evidence if they have any. However the DWP said decision letters would say if someone could appeal straight away and do not need to ask for mandatory reconsideration.